Reference

Terms Conditions That Cover How colottery Works

These terms set out exactly what you agree to when you open an account, fund it through PayPal, Venmo, or Play+, and use any part of the platform. Access depends on state law and is available only where local regulations permit.

Account eligibility by statePayPal, Venmo & Play+ coveredUS-based account rulesPlain-language policyApplies on mobile & desktop
colottery Terms Conditions That Cover How colottery Works
HOW WE HANDLE THIS

Account Security, Data & Your Rights Under These Terms

We hold the account data you provide during identity verification — name, address, and payment method details — for as long as your account is active and as required by applicable state regulations. Closing your account does not automatically delete all records; some data is retained for legal compliance. Here is what you can expect from us and what you can ask for.

Data Retention

Account and transaction records, including PayPal and Venmo payment history, are kept according to state regulatory requirements. You can request a summary of what we hold.

Cookie Use

We use cookies to keep your session active and remember your payment preference — for example, whether you last funded via Play+ or PayPal. You can manage cookies in your browser settings.

Account Security

Your account is protected by password and identity verification steps. If we detect unusual login activity, we will lock the account and contact you at the email address on file.

Requesting Changes

To update your personal details or request data access, contact us through live chat or email. Identity re-verification is required before any changes to payment or contact information.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Use this channel for questions about what specific clauses mean for your account activity or payment method.
Email Support Send detailed questions about these terms to our support address listed in your account settings. We respond in writing so you have a record of the clarification.
Account Help Center The Help Center in your account dashboard covers common terms questions, including how state eligibility is checked and how PayPal or Venmo transactions are recorded.

Common Questions About These Terms

If something in these terms is unclear, start with the questions below. Most account-specific situations are covered here. Anything not addressed can be sent to our support team via live chat or email.

Yes. Access and permitted activities depend on your state's laws. You are responsible for confirming that online gaming is legal where you reside before opening or using your account.

Transaction records linked to your account are retained for the period required by applicable regulations, even after closure. You can request a copy of your payment history before closing.

We send notice to the email address registered to your account. The updated terms take effect after the notice period stated in that email. Check your inbox and spam folder.

Yes. Contact our support team within the timeframe specified in the payments section of these terms. Provide the transaction date and your payment method — PayPal, Venmo, or Play+.

You can request an account review and data summary through live chat or email. Some data must be retained for regulatory compliance and cannot be deleted on request alone.

Not automatically. Certain features, including sportsbook markets and specific table games, are available only in eligible states. State law determines what is accessible in your region.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.