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Your Rights and Our Rules, Straight Up

Everything that governs your colottery account — from how we handle your personal data to the terms that apply when you fund a wallet via PayPal, Venmo, or Play+ — is spelled out here.

State-by-state eligibilityAccount data rightsPayPal, Venmo, Play+ coveredUS-based player protectionsPlain-language policy
colottery Your Rights and Our Rules, Straight Up
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

We apply standard encryption to every session — whether you're on mobile in Detroit or on a desktop browser at home. Your account data is stored in line with applicable US data-protection requirements, and we do not sell your personal information to third parties. Here is how the four key areas of account protection work on our platform.

Data Handling

We collect only what is needed to verify your identity, process payments via PayPal, Venmo or Play+, and comply with state-level reporting obligations. Nothing extra.

Cookie Policy

Our site uses functional and analytics cookies. You can manage cookie preferences through your browser settings; blocking functional cookies may affect account login and session behavior.

Account Security

We use multi-step identity verification at registration and flag unusual login activity. If a session looks out of place, we pause access and contact you through your registered email.

Data Retention and Requests

Account data is retained for the period required by applicable law. You can request a copy of your data or ask us to delete it by contacting support in writing through the email channel.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account rights, a data request, or a specific clause in our terms, reach us directly through one of the channels below. For formal legal requests — such as data deletion or account closure — email is the recommended path because it creates a written record we can act on.

Email Support Send formal data requests, account-closure notices, or policy questions to our support email. Written requests receive a documented response within our standard policy window.
Live Chat Use live chat for quicker account-level questions about terms, payment disputes with PayPal or Venmo, or eligibility clarification in your state.
Account Help Center The Help Center in your account dashboard has policy articles covering identity verification, payment method rules, and how to submit a formal complaint or appeal.

Common Questions About colottery Policies

Real questions American players ask about their rights, how data is used, and what the terms mean for their account. Short, direct answers — no legal runaround.

Access depends on your state's laws. We check your location at the time of play, not just at registration. If your state does not permit online casino or sportsbook activity, you will not be able to complete a session.

We collect your name, address, date of birth and payment details to verify identity and process transactions. Payment data for PayPal, Venmo and Play+ is handled under each provider's own security framework alongside ours.

Submit a written request through our support email. We will confirm receipt and respond within the timeframe required by applicable law. Include your registered email address so we can verify the request.

Yes. Winnings may be taxable under federal and state law, and you are responsible for reporting them to the IRS. We do not provide tax advice; consult a tax professional if you are unsure of your obligations.

Updated terms are posted to this page. We may notify you by email for material changes. Continuing to use your account after an update means you accept the revised terms as they stand.

Contact support in writing to request closure. Any remaining balance is returned to your verified payment method — PayPal, Venmo or Play+ — subject to identity verification and standard processing steps.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.